14-Day Right of Withdrawal

After receiving the ordered goods, the buyer has the right to withdraw from the contract concluded in the online shop within 14 days.

The right of withdrawal does not apply to the following goods: – products made according to the buyer’s personal needs, – audio and video recordings or computer software in sealed packaging if the seal has been opened after delivery, – goods in sealed packaging that are unsuitable for return due to health or hygiene reasons if the packaging has been opened after delivery.

The right of withdrawal does not apply if the buyer is a legal entity.

To exercise the 14-day right of withdrawal, the ordered goods must not be used beyond what is necessary to determine the nature, characteristics, and functioning of the goods, in a manner permitted for testing in a physical store. If the goods have been used for purposes other than necessary to determine their nature, characteristics, and functioning, or if there are signs of use or wear, the Online Shop reserves the right to reduce the refundable amount based on the decrease in the value of the goods.

The consumer must open the original packaging carefully and without causing damage, except when it is impossible to open the packaging without damaging it. The returned goods must be complete (including the product packaging and all items included in the package, such as cables etc.). If the condition of the returned goods deteriorates due to the consumer’s use, they are liable for the reduction in value only if the goods have been used in a way that goes beyond confirming their nature, characteristics, and functioning.

To return the goods, a withdrawal notice must be submitted by email to info@audiomarket.ee within 14 days of receiving the goods.

The email containing the withdrawal notice must include:
– order or invoice number
– date of order
– date of receipt of goods
– consumer’s name
– consumer’s address
– date of submission of the notice.

The buyer bears the cost of returning the goods, except if the return is due to the goods not matching the order (e.g., wrong or defective item).

The buyer must return the goods within 14 days of submitting the withdrawal notice or provide proof that they handed over the goods to the carrier within this period. Upon receiving the returned goods, the Online Shop will immediately, but no later than 14 days from the receipt of the withdrawal notice, refund all payments received under the contract. The Online Shop may withhold the refund until it has received the returned goods or until the buyer provides proof that the goods have been returned, whichever occurs first. If the buyer has expressly chosen a delivery method different from the Online Shop’s offered standard delivery method, the Online Shop is not obligated to refund the excess cost beyond the standard delivery.

If the consumer orders goods from the online shop for pick-up at the Audiomarket store, they have the option to inspect the ordered goods at the time of collection and to ask the seller additional questions about the goods. We recommend inspecting the goods to ensure they meet expectations and needs. If the consumer wishes to withdraw from the transaction, Audiomarket will promptly refund the total amount paid for the order to the customer’s account, but no later than 14 days.

The Online Shop reserves the right to withdraw from the sale and demand the return of goods if the price of the goods in the online shop was significantly below the market price due to an error.