Terms for Submitting a Product Claim

The online store is liable for any non-conformity or defect in the goods sold to the Consumer that existed at the time of delivery and that becomes apparent within two years from the date of delivery to the Consumer. Within the first year from the date of delivery to the Consumer, it is presumed that any defect was already present at the time of delivery. It is the obligation of the online store to rebut this presumption. The Consumer has the right to contact the online store about a defect no later than two months after the defect appears, either by emailing info@audiomarket.ee or calling +372 5451 2909.

The two-year right to submit a claim does not apply if the purchaser is a legal entity. For legal entities, the manufacturer’s warranty period of one year applies.

The online store is not liable for defects in the product in the following cases:
– The defect has resulted from improper storage, care, or overloading of the product, including any repairs or maintenance performed by an unauthorized person.
– The device’s and/or part’s serial number, inspection sticker, or marking sticker has been tampered with, replaced, or removed.
– The Consumer was informed of the defect before purchasing the product.
– The defect is due to external factors, such as lightning, non-compliant electrical voltage and fluctuations, moisture, liquids, mechanical damage, or similar causes.

If a product purchased from the online store has a defect for which the online store is liable, the online store will repair or replace the defective product. If repair or replacement is not possible, the online store will refund the purchaser for all fees associated with the sales contract.

The online store will respond to the consumer’s complaint in writing or in a form that allows written reproduction within 15 days.